Shipping & Returns

Production time

All plates are printed, finished, and inspected by hand after your order is placed. Please allow 7–10 business days before your order ships. You will receive a tracking number by email the moment it leaves our workshop.

Domestic shipping (United States)

• Standard shipping (5–7 business days after dispatch) — $6.95
• Expedited shipping (2–3 business days after dispatch) — $16.95
• Free standard shipping on orders over $75

Expedited shipping speeds up transit only — it does not shorten the production window.

International shipping

We currently ship to the United States and Canada. International orders ship via USPS First-Class International or Priority Mail International. Estimated transit is 10–21 business days depending on destination and customs clearance.

Import duties, taxes, and customs fees are the responsibility of the buyer and are not included in our shipping rates. We are not able to mark packages as "gifts" or under-declare their value.

Lost or damaged packages

If your order arrives damaged or is marked as delivered but not received, email us within 7 days of the delivery date at hello@cavettohouse.com with your order number and a photo. We will file a carrier claim and send a replacement at no charge.

Our policy

Because every plate is made to order, we cannot accept returns for change of mind or incorrect finish selection. We strongly encourage ordering our finish sample set before committing to a full order.

Returns are accepted only for items that arrive with a manufacturing defect — a structural flaw, a mis-labeled finish, or a plate that does not match the configuration shown in your order confirmation.

How to start a return

1. Email hello@cavettohouse.com within 14 days of delivery with your order number and a clear photo of the issue.
2. We will review and respond within 2 business days. If your return is approved, we will send a prepaid shipping label.
3. Once we receive the item and confirm the defect, we will ship a replacement or issue a full refund — your choice.

What we cannot accept

• Items returned without prior approval
• Items that have been installed, painted, or modified
• Change-of-mind returns or wrong finish ordered
• Items reported more than 14 days after delivery

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.